What Terminal Is TUI at Gatwick? (LGW)
TUI Airways operates from both the North and South Terminals at London Gatwick Airport LGW. The correct terminal depends on your flight number: flights beginning with TOM depart from the North Terminal, while flights beginning with BY depart from the South Terminal. Passengers should check their booking confirmation before travelling to make sure they arrive at the correct terminal.
TUI Gatwick Terminal Information
| Airport Information | Details |
|---|---|
| Airline Name | TUI Airways |
| Airport Name | London Gatwick Airport |
| Airport Code | LGW |
| Terminals Used | North Terminal and South Terminal |
| TOM Flight Numbers | North Terminal |
| BY Flight Numbers | South Terminal |
| Arrivals Terminal | Depends on the flight number |
| Departures Terminal | Depends on the flight number |
| Check-in Location | Terminal assigned to your flight |
| Baggage Collection | Follow signs to the designated arrivals reclaim area |
| Passenger Services | Check-in, baggage drop, security, and boarding |
Which Gatwick Terminal Does Your TUI Flight Use?
TUI is different from airlines that use only one terminal at Gatwick. Its flights operate from both terminals, so passengers need to check their flight number before setting off.
- TOM flight number: Go to the North Terminal.
- BY flight number: Go to the South Terminal.
You can find the flight number on your booking confirmation, e-ticket, or boarding pass. Do not rely on the terminal you used for a previous TUI holiday, as your next flight may depart from the other terminal.
TUI Arrivals at Gatwick Airport
TUI passengers arriving at Gatwick should follow the airport signs from the aircraft to passport control, baggage reclaim, and the arrivals hall, where applicable. The terminal used for an arrival depends on the flight’s assigned operation, so check the flight number and latest airport information.
If you are meeting someone arriving on a TUI flight, confirm the expected arrival time and terminal before travelling. Allow additional time for passport checks and baggage collection when planning your pickup.
| Arrivals Information | Details |
|---|---|
| Arrivals Terminal | North or South Terminal, depending on the flight |
| Passport Control | Follow signs where applicable |
| Baggage Collection | Use the assigned baggage reclaim belt |
| Meeting Passengers | Go to the correct terminal’s arrivals area |
| Arrival Updates | Check the latest airport flight information |
| Connecting Travel | Follow the relevant airport signs |
TUI Departures at Gatwick Airport
Passengers departing on TUI should go to the terminal specified for their flight number. Once at the correct terminal, follow the signs to the TUI check-in desks or baggage-drop facilities.
After check-in, passengers must pass through security before entering the departure area. Boarding gates and departure times can change, so check the airport information screens and any updates from TUI.
| Departures Information | Details |
|---|---|
| LGW Departure Terminal | North or South, based on the flight number |
| Check-in | Follow TUI’s instructions for your flight |
| Baggage Drop | Use the designated terminal facilities |
| Security Screening | Complete screening before reaching the departure area |
| Boarding Gate | Check airport display screens |
| Flight Updates | Review the latest departure information |
TUI Check-In and Baggage Services
TUI passengers should review their travel documents for check-in times, baggage allowances, and airport requirements. Online check-in may be available for eligible bookings, but passengers with checked luggage still need to use the appropriate bag-drop service.
Keep your passport, booking confirmation, and boarding pass accessible. If you have oversized baggage or require special assistance, check the arrangements in advance so you know where to go after arriving at the terminal.
Baggage allowances vary by booking and fare conditions. Check your specific reservation for the permitted cabin and checked baggage limits before packing.
Travelling Between Gatwick’s North and South Terminals
If you arrive at the wrong terminal, do not assume that the check-in desks or departure facilities will be available in both locations. First, confirm your assigned terminal using your flight number and booking information.
Gatwick provides a free shuttle service connecting the North and South Terminals. However, changing terminals takes extra time, and passengers should not rely on the shuttle as a substitute for checking their terminal before leaving home.
How to Check Your TUI Flight Details
Before travelling to Gatwick, check your booking confirmation or boarding pass for the full flight number. Look at the first three letters if the number begins with TOM, or the two letters if it begins with BY.
You should also review the latest flight information for schedule changes, check-in details, and boarding updates. If the terminal shown on your documents differs from other information, confirm the correct arrangements with TUI before travelling.
Final Thoughts
TUI Airways uses both terminals at London Gatwick Airport. TOM flights use the North Terminal, while BY flights use the South Terminal. Checking your flight number and booking confirmation is the simplest way to identify the right terminal and avoid unnecessary delays before your holiday.
Frequently Asked Questions
TUI uses both the North and South Terminals at Gatwick Airport (LGW). The correct terminal depends on your flight number.
Yes. TUI flights with numbers beginning with TOM use the North Terminal.
Yes. TUI flights with numbers beginning with BY use the South Terminal.
Check the flight number on your booking confirmation or boarding pass. TOM flights use the North Terminal, and BY flights use the South Terminal.
The terminal depends on the flight’s assigned operation. Check your individual flight information rather than assuming all TUI arrivals and departures use one terminal.